Important information:

• Order cut-off time: Orders received by 16:00 (Local Time) will be processed on the same day.
• Processing time: Processing usually takes 1-3 days (Monday - Friday).
• Transit time: Shipping takes approximately 4-7 days (Monday - Friday) after processing.
• Free delivery: Applies to all orders within Switzerland, the United Kingdom, and the United States.

Shipping process
After placing your order, you will receive a confirmation email confirming that processing has begun. This usually takes 1-3 days (Monday - Friday). Once shipped, you will receive an email with tracking details to monitor the status of your shipment. Delivery time is approximately 4-7 days (Monday - Friday).

Possible delays
Orders should arrive within 5-10 business days. However, delays may occur due to high demand, holidays, or weather conditions. If your order is delayed, please allow an additional 3 business days. If your order has not arrived after this time, please contact us at info@schmidtstil.com so we can investigate.

Cancellations
If you wish to cancel your order, please contact us as soon as possible at info@schmidtstil.com. Cancellation is no longer possible once processing has begun.

Damaged or incorrect items
Should you receive a damaged or incorrect item, please contact us with photos of the problem at info@schmidtstil.com. We will review your case immediately and provide the correct replacement.

If you have any questions or concerns, we're happy to help! Just let us know using some of the contact information below.

Customer service opening hours:
Monday to Friday: 09:00 - 17:00 (Local Time)

Email: info@schmidtstil.com
Phone: +41244288425
Contact form: Click here

Information about the company
Schmidt & Stil is operated by hi! fashion GmbH, a company registered in Germany.

Commercial Register Number: HRB 21596
VAT identification number: DE237605190

Address: Christelmal 4, 83339 Chieming, Germany